Terms and Conditions
These Terms and Conditions govern the use of the Wizardo casino website, games, promotions, payments, and services associated with Wizardo Casino. By using the site or registering an account, you confirm that you have read, understood, and accepted these rules.
Wizardo Casino is an online gaming service reserved exclusively for adults. Gambling must be considered entertainment and not a source of income. Before depositing, activating promotions, or requesting withdrawals, you must verify that access to the site is permitted by the laws applicable in your jurisdiction.
Operator, licence, and scope of terms
The services offered under the Wizardo Casino brand name are managed by Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company operates under a licence issued by the Anjouan Offshore Authority, Licence No. ALSI-202505043-FI2. The registered address indicated in our documents is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.
These terms apply to the website, mobile versions, any web applications, games, bonuses, payments, support, and all services associated with Wizardo Casino. The management of personal data is described in the privacy policy.
Legal requirements and account registration
To create an account, you must be at least 18 years old or the higher minimum age required by the regulations of your country. During registration you must provide complete, correct, and up-to-date details, including email, password, phone number, or other information requested by the form.
| Account rule | What it means |
|---|---|
| Minimum age | Only adults may register and play. |
| Correct details | Name, contact information, and personal details must be real and verifiable. |
| Single account | Only one account is permitted per person, family, IP, or device, unless otherwise authorised. |
| Access security | You must keep passwords and credentials confidential. |
Creating multiple accounts, using false data, or transferring the account to third parties may lead to account suspension or closure, cancellation of bonuses, and forfeiture of associated winnings.
Prohibited jurisdictions and personal responsibility
You must verify whether the use of Wizardo Casino is legal in your country. We may block, restrict, or refuse access from jurisdictions where online gambling is prohibited or subject to restrictions.
Our documents indicate restrictions for persons residing in or accessing from countries such as the United States, United Kingdom, France, Germany, Spain, the Netherlands, Austria, Australia, Belize, Comoros, Iran, North Korea, Myanmar, and other jurisdictions subject to sanctions, prohibitions, or high-risk classifications.
Deposits, payments, and available methods
To play with real money, you must make a deposit through one of the methods available in the payment or Wallet section. The actual options may change depending on the country, your profile, and current technical availability.
| Category | Indicative methods | Main use |
|---|---|---|
| Cards | Visa, Mastercard | Quick deposits and immediate access to balance. |
| Mobile wallet | Apple Pay, Google Pay | Fast payments from smartphone. |
| Online banking | Open Banking, Sparkasse, Deutsche Bank, Commerzbank, Volksbanken Raiffeisenbanken | Transactions linked to a bank account. |
| E-wallets and vouchers | ecoPayz, Jeton, Flexepin, Neosurf, eZeeWallet, CashtoCode | Separate management of gaming budget. |
| Cryptocurrencies | BTC, ETH, LTC, TON, TRX, SOL, BNB, USDT, USDC, XRP | Deposits via supported digital assets. |
All payment methods must belong to the account holder. Deposits made by third parties, friends, relatives, or partners are not permitted and may result in the return of the deposit, cancellation of winnings, or account blocking.
Withdrawals and requirements before payment
Withdrawals can be requested from the Wallet section by selecting the available method. Before processing, Wizardo Casino may require identity verification, confirmation of the payment method, and completion of any gaming requirements.
As an anti-money laundering measure, the deposit must be wagered at least once before requesting a withdrawal. In some cases, we may apply additional checks or request supplementary documentation before approving the payment.
KYC, AML, and account verification
Wizardo Casino applies verification procedures to prevent fraud, money laundering, improper use of payments, and access by unauthorised persons. Verification may be requested upon registration, before withdrawal, or at any time based on the risk profile.
| Document / check | Purpose |
|---|---|
| Identity document | Confirm the name, age, and identity of the account holder. |
| Proof of address | Verify residence and registered details. |
| Proof of payment method | Confirm that the card, wallet, or account belongs to the account holder. |
| Selfie or video verification | Additional check in the event of risk or a specific request. |
| Source of funds | Supplementary verification for large transactions or suspicious activity. |
Failure to complete verification may lead to account suspension, temporary blocking of the balance, or rejection of transactions until the required documents are received.
Bonuses, promotions, and wagering
Wizardo Casino may offer deposit bonuses, Free Spins, cashback, missions, tournaments, and VIP promotions. Each offer is subject to specific terms, including minimum deposit, duration, wagering, maximum bet, eligible games, and cashout limit.
Before activating an offer, you must read the dedicated conditions on the casino bonus page. In general, the bonus cannot be withdrawn directly: any winnings only become available after completing the wagering and respecting all the rules.
| Bonus rule | Practical effect |
|---|---|
| Wagering | Indicates how many times the bonus or winnings must be played before withdrawal. |
| Maximum bet | Exceeding the limit during wagering may invalidate the promotion. |
| Eligible games | Some games may contribute less or not contribute to wagering. |
| Expiry | Bonuses and Free Spins may be removed if not used within the specified period. |
| Bonus abuse | Improper strategies, multi-accounting, or misuse may lead to cancellation of winnings. |
Game rules, errors, and malfunctions
All bets must be placed correctly and personally. It is prohibited to use software, automated systems, VPNs, proxies, third-party accounts, or practices that manipulate your identification or the normal functioning of games.
In the event of a technical error, malfunction, human error, incorrect odds, system problem, or invalid result, Wizardo Casino may cancel bets, transactions, or winnings linked to the error. In the event of a system malfunction, all affected bets may be considered void.
Account closure and self-exclusion
You can request account closure by contacting support. Before closure we may verify the balance, pending withdrawals, active bonuses, and compliance obligations.
If the request is linked to difficulties in controlling gambling, you must communicate this clearly to support. Wizardo Casino promotes responsible gambling and may apply self-exclusion measures to help you stop accessing our services.
Mobile use and access via PWA
The same rules apply when you access from a smartphone, tablet, or PWA. The Wizardo Casino App allows you to use Wizardo on mobile, but does not modify age requirements, KYC, payments, bonuses, or personal responsibilities.
Complaints and support
For issues relating to accounts, payments, bonuses, verification, withdrawals, or access, you can contact support by email: [email protected].
When submitting a complaint, please indicate the account email, date of the event, payment method involved if relevant, amount, screenshots, and a precise description of the problem. Our support team will review the request and may ask for further information before providing a response.
Intellectual property
The brand, logo, content, texts, graphics, code, site structure, and associated materials belong to Wizardo Casino or the respective rights holders. Unauthorised use, copying, distribution, or republication of content may result in protective action.
Changes to the Terms and Conditions
Wizardo Casino may update these Terms and Conditions for operational, technical, legal, or regulatory reasons. The updated version is published on the site. By continuing to use our services after a change, you accept the new version of the terms.
FAQ
Who can register at Wizardo Casino?
Only adults may register, at least 18 years of age or older if required by local law. You must provide real, verifiable details and verify that use of the site is legal in your country.
Can I have more than one account?
No, only one account is permitted per person, family, IP, or device, unless specifically authorised. Duplicate accounts may be closed and associated bonuses or winnings may be cancelled.
When is KYC verification required?
Verification may be required before the first withdrawal, after suspicious activity, or at any time according to security procedures. It may include an identity document, proof of address, and verification of the payment method.
What rules apply to bonuses?
Each bonus has specific conditions such as wagering, minimum deposit, maximum bet, expiry, and cashout limit. Before activating a promotion, you must read the terms of the selected bonus.
How can I submit a complaint?
You can write to support at [email protected] indicating the account email, details of the problem, amounts, and screenshots if available. The team may request documents or additional information to verify the case.
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