Terms and Conditions
These Terms and Conditions govern the use of the Wizardo casino website, games, promotions, payments and services connected to the platform. By using the website or registering an account, the user confirms that they have read, understood and accepted these rules.
Wizardo Casino is an online gaming service intended only for adult users. Gambling should be treated as entertainment and not as a source of income. Before depositing, activating promotions or requesting withdrawals, the user is responsible for checking whether access to the website is permitted under the laws applicable in their jurisdiction.
Operator, licence and scope of the terms
The services offered under the commercial name Wizardo Casino are operated by Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company operates under a licence issued by the Anjouan Offshore Authority, Licence No. ALSI-202505043-FI2. The registered address indicated in the official materials is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.
These terms apply to the website, mobile versions, any web applications, games, bonuses, payments, support and every connected service. Personal data management is described in the privacy policy.
Legal requirements and account registration
To create an account, the user must be at least 18 years old or meet any higher minimum age required by the laws of their country. During registration, complete, correct and up-to-date data must be provided, including email, password, phone number or other information requested by the form.
| Account rule | What it means |
|---|---|
| Minimum age | Only adult users may register and play. |
| Correct data | Name, contact details and personal information must be real and verifiable. |
| One account only | Only one account is allowed per person, household, IP or device, unless otherwise authorized. |
| Access security | The user must keep passwords and login credentials confidential. |
Creating multiple accounts, using false data or transferring the account to third parties may lead to suspension, account closure, bonus cancellation and removal of related winnings.
Restricted jurisdictions and user responsibility
The user is responsible for checking whether using Wizardo Casino is legal in their country. The platform may block, limit or refuse access from jurisdictions where online gambling is prohibited or restricted.
The official materials indicate restrictions for users residing in or accessing from countries such as the United States, United Kingdom, France, Germany, Spain, Netherlands, Austria, Australia, Belize, Comoros, Iran, North Korea, Myanmar and other jurisdictions subject to sanctions, prohibitions or high-risk classifications.
Deposits, payments and available methods
To play with real money, the user must make a deposit using one of the methods available in the payment section or Wallet. The actual options may change depending on the country, user profile and technical availability at the time.
| Category | Indicative methods | Main use |
|---|---|---|
| Cards | Visa, Mastercard | Fast deposits and immediate access to balance. |
| Mobile wallets | Apple Pay, Google Pay | Quick payments from smartphones. |
| Online banking | Open Banking, Sparkasse, Deutsche Bank, Commerzbank, Volksbanken Raiffeisenbanken | Transactions connected to a bank account. |
| E-wallets and vouchers | ecoPayz, Jeton, Flexepin, Neosurf, eZeeWallet, CashtoCode | Separate management of the gaming budget. |
| Cryptocurrencies | BTC, ETH, LTC, TON, TRX, SOL, BNB, USDT, USDC, XRP | Deposits through supported digital assets. |
All payment methods must belong to the account holder. Deposits made by third parties, friends, relatives or partners are not allowed and may lead to deposit return, cancellation of winnings or account blocking.
Withdrawals and requirements before payment
Withdrawals can be requested from the Wallet section by selecting an available method. Before processing, Wizardo Casino may request identity verification, confirmation of the payment method and completion of any gaming requirements.
As an anti-money laundering measure, the deposit must be wagered at least once before a withdrawal can be requested. In some cases, the platform may apply additional checks or request supplementary documentation before approving payment.
KYC, AML and account verification
Wizardo Casino applies verification procedures to prevent fraud, money laundering, misuse of payments and access by unauthorized users. Verification may be requested at registration, before withdrawal or at any time depending on the risk profile.
| Document / check | Purpose |
|---|---|
| Identity document | Confirm the user’s name, age and identity. |
| Proof of address | Verify residence and registered details. |
| Proof of payment method | Confirm that the card, wallet or account belongs to the user. |
| Selfie or video verification | Additional check in case of risk or specific request. |
| Source of funds | Supplementary verification for high transactions or suspicious activity. |
Failure to complete verification may lead to account suspension, temporary balance blocking or refusal of transactions until the requested documents are received.
Bonuses, promotions and wagering
Wizardo Casino may offer deposit bonuses, Free Spins, cashback, missions, tournaments and VIP promotions. Each offer is subject to specific terms, including minimum deposit, duration, wagering, maximum bet, eligible games and cashout limit.
Before activating an offer, the user must read the dedicated conditions on the casino bonus page. In general, the bonus cannot be withdrawn directly: any winnings become available only after completing wagering and respecting all rules.
| Bonus rule | Practical effect |
|---|---|
| Wagering | Shows how many times the bonus or winnings must be played before withdrawal. |
| Maximum bet | Exceeding the limit during wagering may invalidate the promotion. |
| Eligible games | Some games may contribute less or not contribute to wagering. |
| Expiry | Bonuses and Free Spins may be removed if not used within the stated period. |
| Bonus abuse | Unfair strategies, multi-accounting or misuse may lead to cancellation of winnings. |
Gaming rules, errors and malfunctions
All gameplay must be carried out correctly and personally. It is forbidden to use software, automated systems, VPNs, proxies, third-party accounts or practices that manipulate user identification or the normal operation of games.
In case of technical error, malfunction, human error, incorrect odds, system issue or invalid result, Wizardo Casino may cancel bets, transactions or winnings connected to the error. In the event of a system malfunction, all affected plays may be considered void.
Account closure and self-exclusion
The user may request account closure by contacting support. Before closure, balance, pending withdrawals, active bonuses and control obligations may be reviewed.
If the request is connected to difficulties controlling gambling, the user must clearly inform support. Wizardo Casino promotes responsible gaming and may apply self-exclusion measures to help the user stop access to the platform.
Mobile use and PWA access
The same rules apply when the user accesses the platform from smartphone, tablet or PWA. The Wizardo Casino App allows mobile use of the platform, but does not change age requirements, KYC, payments, bonuses or user responsibility.
Complaints and support
For issues related to account, payments, bonuses, verification, withdrawals or access, the user may contact support by email: [email protected].
When submitting a complaint, include the account email, event date, payment method involved if relevant, amount, screenshots and a precise description of the issue. Support will review the request and may ask for further information before providing a response.
Intellectual property
Trademark, logo, content, text, graphics, code, website structure and related materials belong to Wizardo Casino or their respective rights holders. Unauthorized use, copying, distribution or republication of content may result in protective action.
Changes to the Terms and Conditions
Wizardo Casino may update these Terms and Conditions for operational, technical, legal or regulatory reasons. The updated version is published on the website. By continuing to use the platform after a change, the user accepts the new version of the terms.
FAQ
Who can register at Wizardo Casino?
Only adult users may register, at least 18 years old or older if required by local law. The user must provide real and verifiable details and check that using the site is legal in their country.
Can I have more than one account?
No, only one account is allowed per person, household, IP or device, unless specific authorization is granted. Duplicate accounts may be closed and related bonuses or winnings may be cancelled.
When is KYC verification required?
Verification may be requested before the first withdrawal, after suspicious activity or at any time according to security procedures. It may include an identity document, proof of address and verification of the payment method.
What rules apply to bonuses?
Each bonus has specific conditions such as wagering, minimum deposit, maximum bet, expiry and cashout limit. Before activating a promotion, the user must read the terms of the selected bonus.
How can I submit a complaint?
You can write to support at [email protected], including account email, issue details, amounts and screenshots if available. The team may request additional documents or information to verify the case.
EN ⌄ 