Wizardo Casino Privacy Policy
At Wizardo Casino, personal data protection is an essential part of account management, payments and platform security. This policy explains what data is collected, why it is used, how long it may be stored and what rights users have.
By visiting the Wizardo casino website or creating an account, the user acknowledges the processing methods described on this page. For a general overview of personal data and information management, you can also consult the privacy policy.
For questions about data processing, account verification or exercising privacy rights, you can contact support at [email protected].
Who manages personal data
Wizardo Casino processes users’ personal data to provide access to games, manage accounts, process payments, apply security checks and comply with legal obligations. Processing includes both data provided directly by the user and information generated while using the platform.
Requests related to personal data, correction, deletion, marketing or account verification can be sent to support. When sending a request, include the registered email address, the type of request and any useful information to identify the account correctly.
What data we collect
The data collected depends on user activity. A non-registered visitor mainly generates technical and browsing data, while a registered user may also provide identification data, documents, payment information and communications with support.
| Category | Examples | Why it is used |
|---|---|---|
| Identification data | First name, last name, date of birth, account identifiers | Registration, age verification, account management and KYC checks. |
| Contact data | Email, phone number, sent communications | Login, account recovery, support and service notifications. |
| Technical data | IP, browser, device, operating system, access logs | Security, fraud prevention and platform stability. |
| Usage data | Visited pages, sessions, interactions, preferences | Website improvement, statistical analysis and personalization. |
| KYC data | Documents, proof of address, selfie or video verification if required | Identity verification, fraud prevention and compliance with AML obligations. |
| Payment data | Method used, amounts, transactions, ownership proof | Deposits, withdrawals, anti-money laundering checks and complaint handling. |
| Marketing data | Communication preferences, consents, promotional interactions | Sending offers only when allowed or set by the user’s preferences. |
How we collect data
Data may be collected directly from the user during registration, deposit, verification, support contact or participation in promotions. Other information is generated automatically when the user browses the site, logs into the account or uses platform functions.
Some technical data may be collected through technical files, server logs and analytics tools. For more details on these technologies and consent management, see the cookie policy.
Legal basis for processing
Personal data is processed only when there is a valid reason. In an online casino, the main bases relate to service provision, legal obligations, platform security and user consent for optional activities.
| Legal basis | When it applies | Practical example |
|---|---|---|
| Service performance | When necessary to create and manage the account. | Registration, login, balance, gaming history. |
| Legal obligation | When the platform must comply with applicable rules. | Age verification, KYC, AML, transaction retention. |
| Legitimate interest | When needed to protect users and the platform. | Fraud prevention, access security, complaint handling. |
| Consent | When the user chooses optional activities. | Marketing, promotional communications, certain analytics. |
KYC data, payments and account security
To protect the account and process withdrawals, Wizardo Casino may request verification documents. These checks are used to confirm identity, age, address and ownership of the payment method.
Verification may include an identity document, proof of residence, wallet screenshot, card confirmation or other evidence required according to the method used. In some cases, additional checks may be requested, such as a selfie with ID, video verification or information on the source of funds.
Payment data is used to process deposits and withdrawals, prevent third-party transactions, comply with AML requirements and resolve possible disputes. Payment methods registered to people other than the account holder should not be used.
How we use personal data
Data is used to provide the service, protect the platform and improve the user experience. This includes registration, login, payments, promotions, customer support, fraud prevention, technical checks and service communications.
When the user participates in bonuses, tournaments or promotional activities, some information may be used to verify eligibility, calculate rewards and prevent abuse. Gaming activity should always remain under control; for more information, you can read the page on responsible gaming.
Marketing and consent withdrawal
Wizardo Casino may send promotional communications only when allowed by the user’s settings or applicable law. These communications may concern bonuses, missions, tournaments, website updates or personalized offers.
You can withdraw marketing consent at any time through the unsubscribe link in emails, account settings where available, or by contacting support. Marketing opt-out does not block service communications, such as notifications about security, payments or important account changes.
Sharing personal data
Wizardo Casino does not sell users’ personal data. Some data may, however, be shared with providers that help manage the platform, process payments, perform KYC checks, provide technical support or comply with legal obligations.
| Recipient | Reason for sharing |
|---|---|
| Payment providers | Deposit, withdrawal and payment method verification. |
| KYC / AML services | Identity verification, document checks, fraud prevention. |
| Technical providers | Hosting, security, maintenance and analytics tools. |
| Authorities or authorized parties | Compliance with legal obligations or valid requests. |
| Support and complaint handling | Resolving account, payment or access issues. |
International transfers
Some providers may be located outside the European Economic Area. In these cases, data transfer takes place only when appropriate measures are in place, such as contractual safeguards, security standards or other mechanisms recognized by applicable law.
The goal is to ensure that personal data remains protected even when processed by technical providers or partners located in other countries.
How long we keep data
The storage period depends on the type of data and purpose. Some information is kept only for the time needed to manage the account, while other data must be stored longer for legal obligations, AML checks, complaint handling, fraud prevention or transaction records.
| Data type | Indicative period | Reason |
|---|---|---|
| Account data | For the duration of the account and necessary period after closure. | Service management, complaints, abuse prevention. |
| KYC data | According to applicable legal and anti-money laundering obligations. | Identity verification, AML, regulatory checks. |
| Transaction data | For the period required by tax, AML or accounting rules. | Payments, audits, disputes. |
| Marketing data | Until consent is withdrawn or prolonged inactivity occurs. | Preference management and promotional communications. |
| Technical data | Limited period or according to technical settings. | Security, diagnostics, statistics. |
When data is no longer needed, it may be deleted, anonymized or retained only to the extent required by law.
Data security
Wizardo Casino adopts technical and organizational measures to protect personal data. These measures include access limitation, internal controls, communication protection, security systems and authorized handling of sensitive information.
Access to data is allowed only to authorized staff or providers who need it to perform specific functions. The user also plays an important role: using strong passwords, avoiding shared devices and not disclosing credentials to third parties reduces the risk of unauthorized access.
User rights over personal data
Users can exercise several rights regarding their data. Some rights may be subject to limits when there are legal obligations, anti-money laundering checks, open disputes or fraud prevention needs.
| Right | What it allows | How to request it |
|---|---|---|
| Access | Obtain information about processed data. | Send a request to support. |
| Correction | Request update of inaccurate data. | Contact support with correct details. |
| Deletion | Request data deletion where possible. | May depend on legal or AML obligations. |
| Restriction | Limit certain processing in specific cases. | State the reason for the request. |
| Objection | Object to processing based on legitimate interest. | Send an explanation to support. |
| Portability | Receive certain data in a structured format. | Request export of available data. |
| Consent withdrawal | Withdraw consent for marketing or optional processing. | Use settings, email link or support. |
Protection of minors
Wizardo Casino is intended only for adult users. Registration is not allowed for anyone under 18 years old or below the legal age required by the user’s jurisdiction.
If data belonging to minors is identified, the platform may delete the data, close the account and cancel unauthorized activities according to the applicable rules.
Third-party websites
The site may contain links to external pages, providers, payment tools or support services. When the user leaves Wizardo Casino and visits an external site, the privacy rules of the destination site apply.
Wizardo Casino does not control the privacy practices of third-party websites. It is always recommended to read their respective policies before providing personal data.
Changes to this policy
This policy may be updated to reflect regulatory, technical or operational changes. Updates are published on this page and, when necessary, users may be informed by email, notification or website message.
Supervisory authority
The user has the right to file a complaint with the competent authority for personal data protection. Before doing so, it is recommended to contact Wizardo Casino support to try to resolve the matter directly.
FAQ
What personal data does Wizardo Casino collect?
Wizardo Casino may collect identification data, contact details, technical information, usage data, KYC data and payment information. The type of data depends on whether the user is only a visitor, registered, or active with deposits and withdrawals.
Why does Wizardo Casino request KYC documents?
KYC documents are used to verify identity, age, address and ownership of payment methods. These checks help prevent fraud, duplicate accounts, third-party payments and non-compliant activity.
Can I delete my personal data?
You can request data deletion by contacting support. However, some data may be retained when required for legal obligations, AML, complaint handling or fraud prevention.
How can I opt out of marketing communications?
You can withdraw consent using the unsubscribe link in promotional emails, account settings where available, or by writing to support. Service communications, such as security or payment notifications, may continue even after marketing opt-out.
Does Wizardo Casino share data with third parties?
Data is not sold. It may be shared with payment providers, KYC services, technical providers or authorities when necessary to provide the service, comply with legal obligations or protect the platform.
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