Privacy Policy
At Wizardo Casino, we protect personal data as an essential part of account management, payments, and the security of our services. In this notice we explain what data we may collect, why we use it, for how long we may retain it, and what rights you can exercise.
By visiting the Wizardo casino website or creating an account, you acknowledge the processing methods described on this page. For a general overview of the management of data and personal information, you can also consult the privacy policy.
For questions relating to data processing, account verification, or the exercise of privacy rights, you can contact support at [email protected].
Who manages personal data
We process personal data to provide access to games, manage the account, process payments, apply security checks, and comply with legal obligations. Processing may concern both data you provide directly and information generated during your use of our services.
Requests relating to personal data, correction, deletion, marketing, or account verification can be sent to support. When submitting a request, please indicate the registered email, the type of request, and any information useful for correctly identifying the account.
What data we collect
The data collected depends on how you use Wizardo Casino. An unregistered visitor mainly generates technical and browsing data, while a registered account may also include identifying data, documents, payment information, and communications with support.
| Category | Examples | Why they are used |
|---|---|---|
| Identifying data | First name, surname, date of birth, account identifiers | Registration, age verification, account management, and KYC checks. |
| Contact data | Email, phone number, sent communications | Login, account recovery, support, and service notifications. |
| Technical data | IP, browser, device, operating system, access logs | Security, fraud prevention, stability of our services. |
| Usage data | Pages visited, sessions, interactions, preferences | Site improvement, statistical analysis, and personalisation. |
| KYC data | Documents, proof of address, selfie, or video verification if requested | Identity verification, fraud prevention, and compliance with AML obligations. |
| Payment data | Method used, amounts, transactions, proof of ownership | Deposits, withdrawals, anti-money laundering checks, and complaint management. |
| Marketing data | Communication preferences, consents, promotional interactions | Sending offers only when permitted or provided for by your settings. |
How we collect data
We may collect data directly from you during registration, deposit, verification, contact with support, or participation in promotions. Other information is generated automatically when you browse the site, access the account, or use the features of our services.
Some technical data may be collected through technical files, server logs, and analytics tools. For more details on these technologies and consent management, consult the cookie policy.
Legal basis for processing
Personal data is processed only when a valid reason exists. In our online casino, the main bases relate to the provision of the service, legal obligations, the security of our services, and your consent for optional activities.
| Legal basis | When it applies | Practical example |
|---|---|---|
| Performance of service | When necessary to create and manage the account. | Registration, login, balance, game history. |
| Legal obligation | When we must comply with applicable rules. | Age verification, KYC, AML, transaction retention. |
| Legitimate interest | When needed to protect you, other players, and our services. | Fraud prevention, access security, complaint management. |
| Consent | When you choose optional activities. | Marketing, promotional communications, certain analyses. |
KYC data, payments, and account security
To protect the account and process withdrawals, Wizardo Casino may request verification documents. These checks are used to confirm identity, age, address, and ownership of the payment method.
Verification may include an identity document, proof of residence, wallet screenshot, card confirmation, or other proof required based on the method used. In some cases, additional checks may be required, such as a selfie with document, video verification, or information on the origin of funds.
Payment data is used to process deposits and withdrawals, prevent third-party transactions, comply with AML requirements, and resolve any disputes. You must not use methods registered in the name of persons other than the account holder.
How we use personal data
We use data to provide the service, protect Wizardo Casino, and improve your experience. This includes registration, login, payments, promotions, customer support, fraud prevention, technical checks, and service communications.
When you participate in bonuses, tournaments, or promotional activities, we may use certain information to verify eligibility, calculate prizes, and prevent abuse. Gaming activity must always remain under control; for more information you can read the responsible gambling page.
Marketing and withdrawal of consent
We may send you promotional communications only when permitted by your settings or applicable regulations. These communications may relate to bonuses, missions, tournaments, site updates, or personalised offers.
You can withdraw marketing consent at any time through the unsubscribe link in promotional emails, account settings if available, or by contacting support. Withdrawal of marketing consent does not block service communications, such as notifications about security, payments, or important account changes.
Sharing of personal data
We do not sell your personal data. Some data may however be shared with providers that help us manage our services, process payments, carry out KYC checks, provide technical support, or comply with legal obligations.
| Recipient | Reason for sharing |
|---|---|
| Payment providers | Management of deposits, withdrawals, and method verification. |
| KYC / AML services | Identity verification, document checks, fraud prevention. |
| Technical providers | Hosting, security, maintenance, and analytics tools. |
| Authorities or authorised bodies | Compliance with legal obligations or valid requests. |
| Support and complaint management | Resolution of account, payment, or access issues. |
International transfers
Some providers may be located outside the European Economic Area. In such cases, data transfer takes place only when appropriate measures are in place, such as contractual guarantees, security standards, or other mechanisms recognised by applicable regulations.
Our goal is to ensure that personal data remains protected even when processed by technical providers or partners located in other countries.
How long we retain data
The retention period depends on the type of data and the purpose. Some information is kept only for as long as necessary for account management, while other data must be retained for longer due to legal obligations, AML checks, complaint management, fraud prevention, or transaction documentation.
| Type of data | Indicative period | Reason |
|---|---|---|
| Account data | For the duration of the account and the necessary period after closure. | Service management, complaints, abuse prevention. |
| KYC data | In accordance with applicable legal and anti-money laundering obligations. | Identity verification, AML, regulatory checks. |
| Transaction data | For the time required by tax, AML, or accounting rules. | Payments, audits, disputes. |
| Marketing data | Until consent is withdrawn or following prolonged inactivity. | Management of preferences and promotional communications. |
| Technical data | Limited period or according to technical settings. | Security, diagnostics, statistics. |
When data is no longer necessary, it may be deleted, anonymised, or retained only to the extent required by law.
Data security
Wizardo Casino adopts technical and organisational measures to protect personal data. These measures include access restrictions, internal controls, communication protection, security systems, and authorised management of sensitive information.
Access to data is permitted only to authorised staff or providers who need it to perform specific functions. You also play an important role: using strong passwords, avoiding shared devices, and not sharing credentials with third parties reduces the risk of unauthorised access.
Your rights over personal data
You can exercise various rights in relation to your data. Some rights may be subject to limitations when legal obligations, anti-money laundering checks, open disputes, or fraud prevention needs exist.
| Right | What it allows | How to request it |
|---|---|---|
| Access | Obtain information on the data being processed. | Send a request to support. |
| Correction | Request updating of inaccurate data. | Contact support with correct data. |
| Erasure | Request deletion of data where possible. | May depend on legal or AML obligations. |
| Restriction | Limit certain processing in specific cases. | Indicate the reason for the request. |
| Objection | Object to processing based on legitimate interest. | Send an explanation to support. |
| Portability | Receive certain data in a structured format. | Request an export of available data. |
| Withdrawal of consent | Withdraw consent for marketing or optional processing. | Use settings, email link, or support. |
Protection of minors
Wizardo Casino is intended exclusively for adults. Registration is not permitted for persons under the age of 18 or the legal minimum required by your jurisdiction.
If we identify data belonging to minors, we may proceed with data deletion, account closure, and cancellation of prohibited activities, in accordance with applicable rules.
Third-party websites
The site may contain links to external pages, providers, payment tools, or support services. When you leave Wizardo Casino and visit an external site, the privacy rules of the destination site apply.
Wizardo Casino does not control the privacy practices of third-party sites. We recommend reading their respective notices before providing personal data.
Changes to this notice
This notice may be updated to reflect regulatory, technical, or operational changes. Amendments are published on this page and, when necessary, we may notify you by email, notification, or site message.
Supervisory authority
You have the right to lodge a complaint with the competent authority for the protection of personal data. Before doing so, we invite you to contact Wizardo Casino support to try to resolve the matter directly.
FAQ
What personal data does Wizardo Casino collect?
Wizardo Casino may collect identifying data, contact details, technical information, usage data, KYC data, and payment information. The type of data depends on whether you are merely a visitor, registered, or active with deposits and withdrawals.
Why does Wizardo Casino request KYC documents?
KYC documents are used to verify identity, age, address, and ownership of payment methods. These checks help prevent fraud, duplicate accounts, third-party payments, and non-compliant activity.
Can I delete my personal data?
You can request data deletion by contacting support. Some data may however be retained when required by legal obligations, AML, complaint management, or fraud prevention.
How can I unsubscribe from marketing communications?
You can withdraw consent using the unsubscribe link in promotional emails, account settings if available, or by writing to support. Service communications, such as notifications about security or payments, may continue even after a marketing opt-out.
Does Wizardo Casino share data with third parties?
Data is not sold. It may be shared with payment providers, KYC services, technical providers, or authorities when necessary to provide the service, comply with legal obligations, or protect our services.
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