Responsible gaming
At Wizardo Casino we promote gambling as a form of entertainment, not as a source of income. Our goal is to offer you a safe, clear, and controlled environment where you can enjoy yourself while remaining aware of the risks associated with gambling.
Before using games, promotions, or casino bonuses, we invite you to read the applicable rules and consult the terms and conditions. Responsible account management helps you avoid impulsive decisions, excessive use of your balance, and unbalanced gambling behaviour.
Maintaining control over gambling
Gambling must remain a recreational activity. For this reason we invite you to set a budget in advance, decide how much time to dedicate to sessions, and never play with money needed for personal, family, or professional expenses.
To maintain balanced behaviour, we recommend following a few simple rules:
- only play with funds you can afford to lose;
- avoid chasing losses after a negative session;
- take regular breaks during play;
- monitor time and amounts spent;
- do not consider gambling as a way to earn money;
- ask for support if gambling starts to cause stress or financial problems.
Practical tools for responsible gambling
If you feel you are losing control, you can take immediate steps to reduce or suspend your gambling activity. Even a temporary break can help you better assess your behaviour.
| Tool | When to use it | What to do |
|---|---|---|
| Gaming break | When you are playing more than planned | Stop the session and only access again when you feel clear-headed |
| Budget control | Before depositing | Set a maximum amount and do not exceed it |
| Customer support | When you have questions about the account or available options | Contact our team by email |
| Self-exclusion | When you need to block access to gambling | Send a request to [email protected] |
How to request self-exclusion
Self-exclusion is a measure designed to help you stop accessing gambling and protect your wellbeing. To request it, contact support at [email protected] specifying that you want to close or suspend your account for reasons related to responsible gambling.
After the request, Wizardo Casino will proceed with account management according to the applicable procedures. We ask you to notify us of any other linked accounts and not to create new ones during the exclusion period. We adopt reasonable measures to prevent new registrations, but respecting self-exclusion also requires your cooperation.
Signs of problem gambling
Some behaviours may indicate that gambling is becoming difficult to control. If you recognise several of the signs listed below, we recommend stopping play and seeking support.
- you gamble to recover previous losses;
- you hide from family or friends how much time or money you spend;
- you neglect work, study, relationships, or hobbies;
- you borrow money to keep gambling;
- you feel anxious, irritated, or desperate after a loss;
- you continue to play even when it is no longer enjoyable.
If gambling causes stress, debt, isolation, or negative thoughts, seek help immediately. External support can offer confidential counselling and practical tools to deal with the situation.
Organisations that offer support
The following organisations provide information, counselling, and assistance to people affected by gambling-related problems. They are independent external resources that can help both players and their families.
| Organisation | Support offered | Website |
|---|---|---|
| GamCare | Counselling, information, and practical support for gambling-related problems. | www.gamcare.org.uk |
| Gamblers Anonymous | Support groups for people who want to address compulsive gambling. | www.gamblersanonymous.org.uk |
| Gambling Therapy | Online assistance and resources for players and people close to them. | www.gamblingtherapy.org |
Underage players
Registration at Wizardo Casino is prohibited for persons under 18 years of age. Access to gambling by minors is illegal and any winnings obtained by underage users will be cancelled.
Age verification may be required during account checks. For this reason, you must provide real details and valid documents when requested.
Tools to protect minors
Parents or guardians can reduce the risk of access to gambling sites by installing parental control tools. These software applications help block content unsuitable for minors and monitor internet use on shared devices.
One of the tools mentioned in the informational materials is Net Nanny™: www.netnanny.com. We also recommend not saving account passwords on devices used by minors and not sharing login credentials with other people.
Player responsibility
You are responsible for your gambling behaviour, the management of your balance, and compliance with Wizardo Casino's rules. We provide you with information and support tools, but gambling must always remain a conscious and controlled choice.
If you have questions about the terms of use, bonuses, payments, or account restrictions, consult the terms and conditions or contact support at [email protected].
FAQ
How can I request self-exclusion at Wizardo Casino?
You can request self-exclusion by contacting support by email at [email protected]. In your request, clearly state that you want to suspend or close the account for reasons related to responsible gambling.
How long does it take to close the account after the request?
After the self-exclusion request, Wizardo Casino will manage the account according to the applicable procedures. We ask you to notify us of any other linked accounts and not to open new ones during the exclusion period.
Can minors register at Wizardo Casino?
No, registration is prohibited for those under 18 years of age. If an account is opened by a minor, winnings may be cancelled and the account closed.
What should I do if I feel I am losing control?
Stop playing immediately, avoid new deposits, and contact support or a specialist organisation. If gambling causes anxiety, debt, or family problems, asking for help is the most important step.
Does responsible gambling also apply to bonuses?
Yes, bonuses must also be used with care. Before activating any promotion, including casino bonuses, we invite you to read the wagering requirements, bet limits, and applicable conditions.
EN ⌄ 