Responsible gaming

Our commitment to responsible gaming is closely linked to our customer support policy. The company wants you to enjoy the games we offer at Wizardo casino, but at the same time it is important that you are aware of the potential social and financial risks associated with problem gambling.

Maintaining control

Gaming should be considered a fun and engaging way to spend time, not a source of income. For some players, it is not always easy to view gaming purely as entertainment and to risk only what they can afford to lose, as most users do.

To maintain control and prevent gambling addiction, you should always keep the following principles in mind:

• You should consider gaming not as a way to make money, but as a leisure activity;
• You should not try to immediately recover losses, because there will always be another opportunity to win;
• You should play only if you have “extra” funds available;
• You should pay attention to the time and amount of money spent on gaming;
• If you feel you need a break from gaming, you can contact the support team and we will arrange temporary exclusion;
• Self-exclusion request: you can contact Support via email at [email protected], and we will close your account within the next 24 hours. It is the player’s responsibility to inform [email protected] of any other accounts they may have and to commit not to open new ones. wizardo.casino will take reasonable steps to try to prevent the creation of new accounts, but it remains the sole responsibility of the player to ensure that no additional accounts are created. wizardo.casino cannot be held responsible for any losses incurred on other accounts;
• For questions or issues related to gaming, you should contact one of the organizations listed below.

Responsibility

If you are concerned that gaming may be negatively affecting your life or the lives of those close to you, the following questions can help you better understand the situation.

• Does gaming distract you from work or school?
• Is gaming simply a way to pass time or avoid boredom?
• Do you play alone for long periods of time?
• Have others ever criticized your gaming habits?
• Have you lost interest in family, friends, or hobbies because of gaming?
• Have you ever lied to hide how much time or money you spent on gaming?
• Have you ever lied, stolen, or borrowed money to be able to play or to pay gambling debts?
• Are you reluctant to spend “gaming money” on anything else?
• Do you continue playing until you lose all your money?
• After a loss, do you try to recover it as soon as possible?
• Do you feel lost or desperate when you run out of money while playing?
• Do arguments, frustration, or disappointment make you want to play?
• Do you feel depressed or even suicidal because of your gaming behavior?

If you answered “yes” to most of these questions, there is a possibility that you have a gambling-related problem. To address this situation, you should contact one of the organizations listed below, which can offer advice and support.

Organizations that provide gambling support

• GamCare, a leading organization that offers advice, support, and practical help to address the social consequences of gambling in the United Kingdom. You can visit their website: www.gamcare.org.uk. Confidential helpline: 0845 6000 133.
• Gamblers Anonymous, an association of men and women who have come together to solve their gambling problems and help other compulsive gamblers. Regional groups are present in many parts of the world. Information about Gamblers Anonymous services is available at: www.gamblersanonymous.org.uk.
• Gambling Therapy provides support and advice for those affected by gambling problems. Group members operate both in the United Kingdom and internationally. More information is available at: www.gamblingtherapy.org.

Underage players

Registration on wizardo.casino by individuals under the age of 18 is prohibited and illegal. The Company takes responsibility for verifying the age of all customers. Any winnings obtained by underage players will be voided.

Filtering system

Parents can control children’s access to the Internet by installing filtering software. The use of these tools helps protect minors from gambling websites. If you share your computer with family members or friends who are not legally allowed to register and bet on our site, we recommend the following filtering and parental control tools: Net Nanny™ — www.netnanny.com